Service User Engagement
At Woden Community Service (WCS), we believe the best way to create meaningful and impactful services is by partnering with those who use them. Our Service User Engagement (SUE) approach puts individuals and their support persons at the heart of decision-making, ensuring their voices shape our services’ design, delivery, and improvement. Together, we’re building a more connected community where everyone belongs.
Our Commitment
We are committed to meaningful engagement with our service users and their support persons. We believe in valuing their voices to shape our services’ design, delivery, and improvement. This commitment reflects our recognition of everyone’s right to participate in decisions that impact their lives, fostering safe, inclusive, and informed opportunities for collaboration. This dedication is embedded in our WCS Strategic Plan 2021 – 2025, Corporate Governance Statement, and Diversity Statement, which guide us toward creating a community where everyone feels valued and heard.
You can find our Service User Engagement Statement of Commitment available for download here.
Safe Shared Spaces for Engagement
Safe shared spaces are central to our engagement with service users and their supporters, reflecting our commitment to inclusivity, respect, and meaningful collaboration.
Commitment
Our executive team and board lead and champion our commitment to engagement, ensuring accountability and strong governance.
Culture of Action
Our culture, practices, and language empower staff to act on our daily engagement commitment.
Transparent and Accessible
We engage openly and accessibly, reimbursing service users and their supporters who contribute to our engagement initiatives.
Collaborative Service Design
We design and evaluate services in partnership with service users, drawing on their experiences and contemporary research insights.
Supportive and Inclusive Engagement
We respect everyone’s rights and choices, offering strength-based, trauma-informed, and culturally aware approaches to support engagement.
Honouring Voices and Experiences
We value our service users’ voices and diverse experiences, recognising their strengths and perspectives.
Contact Us
We value all feedback from service users and their support persons. Within some service areas and projects, we will have opportunities for service users and/or support persons to contribute. We will advertise any opportunities through this page. For more information about WCS’s Service User Engagement (SUE), please contact engage@wcs.org.au.
We encourage service users and their support persons to share feedback or complaints to help us improve. For more information, see Providing Feedback and Making Complaints.
