How can we help?

The Tenancy Assistance Program (TAP) is here to help individuals and families at risk of losing their homes due to financial hardship, mental health challenges, domestic violence, or other complex issues.

TAP provides tailored, wrap-around support stabilising tenancies and mortgages, focusing on early intervention and prevention. We aim to address the root causes of housing instability before they escalate, offering services that promote long-term housing security and resilience. This includes support for individuals in private rentals, public housing, and those seeking to establish tenancies.

 

TAP Services

Our dedicated TAP workers provide comprehensive support to clients, including:

  • Housing Information and Guidance: Expert advice on housing options and resources in the Canberra area.
  • Understanding Financial Agreements: Assistance with navigating mortgage and home loan conditions and lease agreements.
  • Referral and Advocacy: Connections to essential services for legal, financial, and employment support.
  • Tenant Representation: Support at ACT Civil and Administrative Tribunal hearings and negotiations with landlords, real estate, and lenders.
  • Personalized Case Plans: Customized goals and action steps to meet housing needs and ensure stability.
  • Integrated Wrap-Around Support: Connections to mental health services, family support, and life skills programs for comprehensive assistance.

A Commitment to CALD Communities

TAP is dedicated to serving culturally and linguistically diverse (CALD) communities and supporting clients facing housing stability barriers. TAP creates a secure network to keep families safe and housed by focusing on holistic and culturally responsive support.

Want to know more?

You can contact our team through OneLink, where an assessing officer will discuss your situation and what assistance you need. They can provide information and connect you to support services, including TAP.

Call: 1800 176 468
Email: info@onelink.org.au

or visit 
www.onelink.org.au. 

 

TAP is funded under the Community Services Directorate. 

 

WCS Service Commitments

Our approach to service delivery

WCS’s purpose is to build connected communities and enrich people’s lives. We are guided by our values of inclusion, compassion, hope, social justice, integrity and responsiveness. For more information about our approach to service delivery, see Our Commitment to Service.  

We are committed to the safety, care and wellbeing of all those who access our services. We will respond immediately when any issues arise and meet all reporting requirements.

Your feedback is important to us
We welcome any feedback and complaints you have, to help us improve our services. For more information, see Providing Feedback and Making Complaints.

How we protect your information
WCS is committed to ensuring that the personal information you provide to us remains secure, is only used for the purposes for which it is collected and that you are aware of what information is held and your rights. For more information, see our Privacy Policy.

 

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