The Way Back Support Service TWBSS is a voluntary, non-clinical suicide aftercare program designed to provide support and guidance to individuals who have experienced a recent suicide attempt or suicidal crisis.  The program offers up to 12 weeks of outreach to help participants in their recovery and ongoing mental health well-being.

What happens after referral?

The Way Back Support Service will contact you to check in and explain the service, answer any questions you might have, complete an initial risk assessment, and gather further information that might be relevant to booking an intake with you.

How can The Way Back Support Service help?

  • Safety planning: assists with developing and implementing a safety plan
  • Personalised outreach: providing tailored support through regular contact and engagement
  • Emotional support: offering emotional and practical support to help individuals manage recovery
  • Resource connection: connecting individuals with community resources and support services

Referrals are accepted through DHR from ACT Health hospitals,  ACT mental health teams and others.

Want to know more?

Phone The Way Back on 1800 929 222 (Mon-Fri 9am to-5pm). 

Need urgent assistance?

  • Dial 000 or go to a hospital emergency department 

You can also call:

The Way Back Support Service is generously funded by Capital Health Network through the Australian Government’s Primary Health Network (PHN) program, and supported by the ACT Government.

   

 

 

WCS Service Commitments

Our approach to service delivery

WCS’s purpose is to build connected communities and enrich people’s lives. We are guided by our values of inclusion, compassion, hope, social justice, integrity and responsiveness. For more information about our approach to service delivery, see Our Commitment to Service.  

We are committed to the safety, care and wellbeing of all those who access our services. We will respond immediately when any issues arise and meet all reporting requirements.

Your feedback is important to us
We welcome any feedback and complaints you have, to help us improve our services. For more information, see Providing Feedback and Making Complaints.

How we protect your information
WCS is committed to ensuring that the personal information you provide to us remains secure, is only used for the purposes for which it is collected and that you are aware of what information is held and your rights. For more information, see our Privacy Policy.

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